SuperTel

Outsourcing Effective Communication &

EFFICIENT TECHNOLOGY SOLUTIONS

What We Do

INBOUND SERVICES

OUTBOUND SERVICES

BACK OFFICE SUPPORT

i

TRAINING & CONSULTANCY

How We Work

Contact

  • Reach out to us.
  • Our team sets up a meeting (1-2 days).

Analysis

  •  High level understanding of requirements (2 days).

Pricing

  •  Quote submission (1 day).

Agreement

  •  Contract singing (3-4 days).

Kick Off

  •  Readily available infrastructure.Resource deployment & training -7 days.
  •  Project kick off-2 days.

Feedback

  •  Project execution & management.
  •  Reporting for improvements.

Why Choose Us

Agents

Expert, reliable and efficient pool of multi-lingual agents. Highly skilled graduates with experience.

HR & Hiring Process

3-tier interview process – telephone, face-to-face, written. Background Checks, Police Verification.

Comprehensive training

On-the-job training, Refresher training, Continuous development.

Low Retention

Lowest Retention rate in the BPO industry – less than 10%
Voice of the Agent – unhindered portal for agents to express their suggestions/comments
Employee Satisfaction (ESAT) rating of over 4.0

Quality Control

Client recognition awards for top performers.
ISO Certified for quality management.Dedicated Quality Control team.Live Call monitoring and counseling
Instant feedback.

Reviews

Monthly meetings with Clients
Periodic reviews from Clients
Surprise Audits – both Internal and External

Motivational Activities

Picnics, Movie Shows, Day Trips, Concerts, Super Day, Sports Day and tournaments.

Monitoring

Real-time Active monitoring of all Campaigns, Secure and Real-time passive monitoring at Client premise, 100% quality assurance in call recordings, 24-hour CCTV monitoring.

Case Studies

AIRTEL BILLING & RETENTION SUCCESS STORY

SEAMLESS TRANSITION OF LIVE OPERATIONS

SETTING UP THEIR ONE POINT CONTACT CENTER

FIRST BANK TO OUTSOURCE IT’S OUTBOUND SERVICES

Testimonials

Syed Tauhidur Rahman

Manager, VOC, Standard Chartered Bank

“SuperTel Contact Center performs a critical role in achieving the desired customer experience as well as loyalty. SuperTel provides exactly the kind of professional services needed to meet those requirements. I believe, they will be able to achieve the maximum in terms of value-added services and the strategic partnerships they maintain with their stakeholders.”

Sheikh Sazzad Salam

Manager, Service Experience, Airtel

“Symphony has been utilizing the services of SuperTel for over two years without fail. SuperTel provides us assistance with the live call centre components to our automated solutions. We consider the SuperTel team as an extension to our own operations, and the relationship has blossomed into that of a strong partnership. We could not have chosen a better company to partner with for our services. The team is always willing to assist and support us with proactive feedback. The team is a delight to work with, and the relationship is one we can depend on for our critical business applications.”

SM Morshed-Uz-Zaman

Head of Service, Asst. Director, Edison Group

“Symphony has been utilizing the services of SuperTel for over two years without fail. SuperTel provides us assistance with the live call centre components to our automated solutions. We consider the SuperTel team as an extension to our own operations, and the relationship has blossomed into that of a strong partnership. We could not have chosen a better company to partner with for our services. The team is always willing to assist and support us with proactive feedback. The team is a delight to work with, and the relationship is one we can depend on for our critical business applications.”

Our Clients

Get in Touch

Contact Us