Airtel Billing & Retention Success Story
SuperTel offered very competitive rates and landed the project with this prestigious customer. Next, our analysis with the telecom company revealed that this was their first foray into the world of outsourcing in Bangladesh market. SuperTel worked in tandem with the customer to set up the outbound call center. The customer selected the call center agents and trained them. A call script was also provided by the customer.Other facets of this project specially appreciated by our customer:
1. SuperTel was very flexible in incorporating changes to the outbound calling script that were made at regular intervals by the customer.
2. SuperTel took an initiative to develop a robust CRM for Airtel without any extra charges.
- Quick turnaround time
- Significant cost savings
- SuperTel helped build customer loyalty for the telecom giant