SuperTel
Outsourcing Effective Communication &
EFFICIENT TECHNOLOGY SOLUTIONS

What We Do

INBOUND SERVICES

OUTBOUND SERVICES

BACK OFFICE SUPPORT
TRAINING & CONSULTANCY
How We Work

Contact
- Reach out to us.
- Our team sets up a meeting (1-2 days).

Analysis
- High level understanding of requirements (2 days).

Pricing
- Quote submission (1 day).

Agreement
- Contract singing (3-4 days).

Kick Off
- Readily available infrastructure.Resource deployment & training -7 days.
- Project kick off-2 days.

Feedback
- Project execution & management.
- Reporting for improvements.
Why Choose Us

Agents
Expert, reliable and efficient pool of multi-lingual agents. Highly skilled graduates with experience.

HR & Hiring Process
3-tier interview process – telephone, face-to-face, written. Background Checks, Police Verification.

Comprehensive training
On-the-job training, Refresher training, Continuous development.

Low Retention
Lowest Retention rate in the BPO industry – less than 10%
Voice of the Agent – unhindered portal for agents to express their suggestions/comments
Employee Satisfaction (ESAT) rating of over 4.0
Voice of the Agent – unhindered portal for agents to express their suggestions/comments
Employee Satisfaction (ESAT) rating of over 4.0


Quality Control
Client recognition awards for top performers.
ISO Certified for quality management.Dedicated Quality Control team.Live Call monitoring and counseling
Instant feedback.
ISO Certified for quality management.Dedicated Quality Control team.Live Call monitoring and counseling
Instant feedback.

Reviews
Monthly meetings with Clients
Periodic reviews from Clients
Surprise Audits – both Internal and External
Periodic reviews from Clients
Surprise Audits – both Internal and External

Motivational Activities
Picnics, Movie Shows, Day Trips, Concerts, Super Day, Sports Day and tournaments.

Monitoring
Real-time Active monitoring of all Campaigns, Secure and Real-time passive monitoring at Client premise, 100% quality assurance in call recordings, 24-hour CCTV monitoring.