Seamless transition of live operations
- Proficient in visa procedures of multiple countries.
- Experienced enough to relate and assist applicant queries over the phone and to answer complex queries capably via all channels.
SuperTel rose to the challenge as always and used the vast experience we have garnered on previous experience from projects to ramp up fast. Our solution was three-pronged:
- Targeted Staffing:We staffed the helpdesk with an able and experienced team who had worked on similar projects on with MNCs and had broad knowledge of the global sectors
- Training:These staffs were further trained on the specific solutions and services offered by VFS so that they could respond to calls, emails and chats confidently and solve problems in a speedy manner.
- Economy:We used the economies built in the outsourcing model, to locate the help desk services in Dhaka and passed on the savings to VFS so as to meet their budget.
They were looking for a reliable partner to provide world-class support without compromise.
VFS Global is very happy with the support services from SuperTel and the tangible benefit metrics, though available, cannot be shared due to customer confidentiality issues. However, we are happy to report that VFS Global has noted the following:
- All queries are being handled with precision.
- Their complex products and services are being simplified for those who call.
- SuperTel has proven itself in providing the right infrastructural support to handle all calls, emails and chats.